Customer satisfaction is our No.1 KOM/QOM.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and within 28 days from when we send it out to you. (the date shown on your “your item(s) are on their way” email will be the start of the 28 days)
See below on how to get an Exchange or a Full Refunds and shipping cost
Exchanges (if applicable)
We happy to replace items if they are defective, damaged or in the wrong size. If you need to exchange it for the same item, send us an email at Info@cncycles.co.uk with the subject line being “Returns – Exchange – Wrong size” or “Returns – Exchange – Damaged” or “Returns – Exchange – Defective”. Please remember to add your order number ref number on the email and if damaged please provide us with photos of the damaged area.
***For exchanges please allow up to 15 working days & for all custom kits please allow up 28 working days if we do not have your size in stock.***
Full Refunds (if applicable)
If you wish for a full refund, send us an email at Info@cncycles.co.uk with the subject line being “Returns – Refund – Wrong size” or “Returns – Refund – Damaged” or “Returns – Refund – Defective”.. Please remember to add your order ref number on the email and if damaged please provide us with photos of the damaged area.
Once your return is received, we will send you an email to notify you that we have received your returned item, and will notify you if we approve or reject your claim for a refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, please allow up to 10 working days from the date we approved the refund.
To return your product, please get in touch with us through email Info@cncycles.co.uk or our contact form.
You will be responsible for paying for your own shipping costs for returning your item. (exclude cases that you have received the wrong size or item) Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (If we supplied the shipping label.)